Customer Operations Manager
Permanent employee, Full-time · Remote
RevMap bridges product and sales teams so companies can build better products and sell more efficiently.
The product sales feedback loop is broken in most companies, for cultural and operational reasons. RevMap bridges these teams so companies can build better products, speed up product market fit and sell more efficiently. By unlocking valuable insights from sales, RevMap powers the best product and roadmap decisions, based on actionable customer and market feedback. We gamify and capture collaboration in Slack and other workflows, make product and roadmap insights easily discoverable for sales teams, and help companies reward product teams for their contribution to sales success.
What you will do
Act as interface between our company and our customers and support daily operations of RevMap
Learn and work closely with the founder / CEO to build RevMap's business. Join the founder on prospect and customer calls to showcase RevMap to prospects across the US and EMEA
You will get exposure to many aspects of our operations and will help setting up our customer success function
Assist on customer onboardings and coming up with improvements in the customer experience
Conducting user research sessions, working closely with the product team to remove friction for our customers
Assisting on operations functions for our early team, including onboarding / off-boarding, visa-related requests, payroll. You won't have to do all of this yourself - we have external partners who are assisting us on these topics who you'll liaise with
What we are looking for
3+ years of professional work experience, ideally in a customer facing or operations role
You enjoy building relationships, quickly grasp client challenges and come-up with creative solutions
You have a commercial mindset, are customer oriented and enjoy delivering tangible business results
Ability to interface with product teams, experience with user research, product development or customer onboardings a plus
Strong communication skills and attention to detail
What we can offer
You’ll work with a small founding team and closely to the founder to build and shape the RevMap business. We offer the opportunity to drive the direction of our company and our customer acquisition and success, early on.
Our philosophy is simple—hire diverse, passionate and motivated people and foster a culture that empowers great work. Some of our benefits include:
Competitive Salary & Attractive Option Package
New Laptop & Work from Home Tools
RevMap is an equal opportunity employer. As part of our dedication to diversity, we work to ensure a fair interview process and maintain an inclusive work environment.